Non-emergency medical
transportation in Boston
Experience First-Class Comfort on Your Path to Health.
Reliable medical
rides, every day.
AVI Transportation is a Norwood, Massachusetts-based provider of non-emergency medical transportation (NEMT) for Boston and the surrounding communities. We offer reliable, comfortable wheelchair-accessible and ambulatory rides for people who need to get to medical appointments, treatments, or pharmacies.
Eco-friendly Luxury Transport
Our fleet of modern, eco-friendly Prius vehicles ensures a comfortable and stylish journey, adding an element of luxury to every ride.
Highly-Skilled and Compassionate Team
Join a professional team of expertly trained drivers and staff, dedicated to providing superior service and exceptional care.
Customized Service
At AVI Transportation, we recognize the unique needs of each passenger. We adapt our services to provide a personalized, seamless, and enjoyable transportation experience.
Punctuality is Our Priority
We uphold the highest standards of timeliness and reliability. Our commitment is to always transport passengers to their destinations promptly and efficiently.
Our Services
Two purpose-built NEMT services tailored to your mobility needs.
Care journeys we support every day
AVI's wheelchair and ambulatory rides are built around recurring medical care across the Boston metro — these are the journeys our drivers know best.
Dialysis
Recurring early-morning and afternoon dialysis rides with standing reservations and warm return trips.
Oncology & infusion
Calm, on-time transport to chemotherapy, immunotherapy, and infusion appointments at Boston-area cancer centers.
Post-op recovery
Discharge rides home and follow-up appointments after surgery, with door-through-door assistance.
Rehab & physical therapy
Predictable weekly rides to outpatient PT, OT, and rehab clinics across the Boston metro.
Hospital discharge
Same-day pickups from Boston-area hospitals when a rideshare or taxi isn't a safe option.
Primary & specialty care
Doctor visits, cardiology, neurology, wound care, and routine specialist follow-ups.
These are care journeys we serve, not separate services. Every ride is dispatched as either wheelchair-accessible or ambulatory transportation.
Booking a medical ride with AVI
Four steps from the first call to a clean handoff at the clinic — built so caregivers and patients always know what's next.
Book
Reserve a wheelchair or ambulatory ride online or by phone, ideally 24 hours ahead — same-day requests are accommodated when our schedule allows.
Confirm
We confirm the vehicle type, pickup window, and any access notes. Recurring trips like dialysis become standing reservations on the board.
Pickup
Your trained driver arrives within the pickup window, helps door-through-door, and uses ADA-compliant ramps, lifts, and four-point securement when needed.
Care
You arrive on time at the right medical entrance. We coordinate with care staff and dispatch the return ride so the day runs smoothly.
Built for the trust a medical ride requires
Insured & licensed
Fully insured Massachusetts NEMT operator with proper commercial coverage on every vehicle.
ADA-compliant fleet
Wheelchair vans with ramps or lifts, four-point securement, and ambulatory sedans serviced regularly.
Trained drivers
Drivers trained in wheelchair securement, door-through-door assistance, and respectful patient care.
On-time, every time
Pickup windows built backwards from your appointment, with same-day dispatch support when plans change.
Vehicle inspections
Pre-shift safety checks and routine maintenance keep every vehicle in service-ready condition.
Boston-metro coverage
Daily NEMT across Boston, Cambridge, Brookline, Newton, Quincy, Norwood, Dedham, Needham, Westwood, Canton, and Milton, and surrounding Massachusetts communities.
See how trust shows up in practice on our wheelchair-accessible transportation and ambulatory transportation pages, browse our Massachusetts service areas, or book a ride.
We Cover Boston Metropolitan area
Based in Norwood, AVI provides wheelchair and ambulatory rides across Greater Boston and nearby Massachusetts communities. Choose your city for local details.
Join the AVI Team
By joining AVI, you'll contribute to our mission of providing top-quality services, innovative technologies, and comprehensive medical solutions to our clients. We offer competitive compensation, benefits, and growth opportunities in a supportive and motivating work environment.
Apply herePlain-English guides for patients and caregivers
Quick reads on non-emergency medical transportation in the Boston metro — booking, wheelchair-accessible rides, and recurring dialysis schedules.
Frequently asked questions about NEMT in Boston
Answers to the most common questions about AVI's non-emergency medical transportation across the Boston metro — wheelchair and ambulatory service.
What is non-emergency medical transportation (NEMT)?
Non-emergency medical transportation (NEMT) is scheduled, non-ambulance transport for people who need to get to medical appointments, dialysis, hospital discharges, rehab, or other care, but who do not need emergency response. AVI Transportation provides wheelchair and ambulatory NEMT across the Boston Metropolitan area.
What areas around Boston do you serve?
AVI Transportation serves the entire Boston Metropolitan area, including Boston, Cambridge, Brookline, Newton, Quincy, Norwood, Dedham, Needham, Westwood, Canton, and Milton, and surrounding cities and towns in eastern Massachusetts.
Do you provide NEMT outside Boston, elsewhere in Massachusetts?
AVI is based in Norwood, MA, and our core service area is Greater Boston across Suffolk, Middlesex, and Norfolk counties. For medical trips elsewhere in Massachusetts, call dispatch at +1 (617) 237-6282 and we will confirm whether we can take the ride.
Do you offer wheelchair-accessible vehicles?
Yes. Our wheelchair-accessible fleet includes vans equipped with automatic ramps and lifts and is operated by drivers trained in safe wheelchair securement and patient assistance.
What is the difference between wheelchair and ambulatory transportation?
Wheelchair transportation uses an accessible van with a ramp or lift and four-point securement, so passengers stay seated in their own wheelchair. Ambulatory transportation is for passengers who can walk and transfer into a standard vehicle on their own or with light assistance.
Can a caregiver or family member ride along?
Usually, yes — subject to seat availability. Mention it when you book so dispatch can assign the right vehicle.
How do I book a medical ride with AVI?
You can book online from our Book a Ride page or call +1 (857) 416-9394 to schedule. For dispatching and same-day support call +1 (617) 237-6282.
How far in advance should I book?
We recommend booking at least 24 hours in advance to guarantee availability. Same-day requests are accommodated when our schedule allows — please call dispatch at +1 (617) 237-6282.